Steinberg Stearns & Cruz is in the business of effectively impacting our client’s bottom line. Through our tactful approach and investigative measures we specialize in repairing relationships. Placing a nonperforming customer back into our client’s sales pool may be exactly what sets us apart from other debt recovery firms. Placing an account for collections when there is a concern for the future performance of the client’s customer is paramount. Our intent is not to aggravate but to arbitrate, mediate, and/or negotiate a resolution in line with our client’s objectives. This will enable us all to maintain long lasting and profitable relationships for years to come. Our approach is a mixture of Diplomacy, Diligence & Demand:
Diplomacy
Defined by Merriam-Webster as
1: the art and practice of conducting negotiations between nations
2: skill in handling affairs without arousing hostility: TACT
There are several reasons and situations that result in non-payment. The non performing asset results in a strain on the business relationship with the delinquent customer. Steinberg, Stearns & Cruz asks questions first and takes action later. To understand the cause of the arrearage is to understand the resolution. To understand the possible outcome makes it effective to negotiate. Our actions are reflective of our intentions. Repairing relationships and mediating resolutions are more cost effective methods than the alternatives. This strategy saves on legal fees, it saves on time, and it preserves the once valued relationship between you and your customer. Steinberg, Stearns & Cruz investigators have the diplomacy necessary in dealing with people of power and influence. The courtesy, professionalism, civility and etiquette of our staff speak volumes as an extension of your already gold quality customer service.
Diligence
Defined by Merriam-Webster as
1 a: persevering application: ASSIDUITY b: obsolete: SPEED, HASTE
2: attention and care legally expected/required of a person (as a party to a contract)
Steinberg, Stearns & Cruz employs an investigative measure that can be utilized as an extension of our client’s risk management programs. Attentive and persistent effort in the application of our Asset & Liability Investigative Advantage Services (ALIAS) program yields the results to the client’s bottom line that can be relied on time and time again. Steinberg, Stearns & Cruz’s commitment is to provide our client’s with critical information for the assessment of their respective accounts receivable asset. By the time whispers of liquidation or bankruptcy are heard by others we have effectively secured our client’s assets. Tenacity may be the name of the game but diplomacy is how we pronounce it.
Demand
Defined by Merriam-Webster as
1: to ask or call for with authority: claim as due or just
2: to call for urgently, peremptorily, or insistently
Steinberg, Stearns & Cruz is here to perform first and foremost. The purpose of the Asset & Liability Investigative Advantage Services (ALIAS) program is to identify the principals, assets (such as bank accounts, real estate, etc…) vendors, and other interested parties. Understanding the organizational structure of a customer, the solvency of a customer & the customer’s relationship with other vendors empowers us with information. A well informed decision is usually the most profitable one. At Steinberg, Stearns & Cruz we are here to be your voice, your strategy and your symbiotic partner in liquidating your non performing receivables assets. If litigation is unavoidable and is recommended Steinberg, Stearns & Cruz will facilitate the retention of local counsel through our network of attorneys.
Through Diplomacy, Diligence & Demand, Steinberg, Stearns & Cruz represents our clients in a professional, ethical and effective manner.
